Elevated Eligibility API Transaction Failures

Incident Report for Phreesia

Resolved

One of our vendors identified and implemented a fix on Friday afternoon August 14th. We are seeing a return to normal functionality through the Eligibility API.

Posted Aug 16, 2026 - 13:28 EDT

Investigating

We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service.

Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted.

Our teams are actively investigating and monitoring the impact. We will provide an update as more information becomes available.

Posted Aug 14, 2026 - 10:53 EDT

This incident affected: Phreesia Products (Eligibility and Benefits API).